Return Polcy

Atlas Automotive Equipment generally accepts returns of new, unused items in their original packaging within 30 days of purchase, with no restocking fee if returned within that timeframe. Shipping costs for returns are usually the responsibility of the customer, unless the item is defective. Special orders and electronic products, once opened, are typically not returnable.

Here's a more detailed breakdown:

Return Window:
Returns must be initiated within 30 days of the purchase date.

Condition:
Items must be in new, unused, and sellable condition, with all original packaging.

Restocking Fee:
A 35% restocking fee may apply depending on the specific product and return conditions.

Shipping Costs:
Customers are generally responsible for return shipping costs, unless the item is defective.

Exclusions:
Software, electronic products (once opened), and special/custom orders are generally not returnable.

Authorization:
Returns must be authorized by Atlas Automotive Equipment, and a return authorization number is usually required.

Warranty:
Atlas offers a 5-year structural and hydraulic warranty, and a 1-year warranty on electric or air/hydraulic power units.
Atlas offers a 2-year structural and hydraulic warranty, and a 1-year warranty on electric or air/hydraulic power units.

Warranty Exclusions:
Wearable items, and items that have been abused or misused are not covered under warranty.

Hidden LTL Freight Damages
Not all freight companies are free from scratches and dents. It's the buyer's responsibility to check for hidden damages that the freight carrier's forklift forks might have caused. Do not sign off for the equipment until you the buyer has made a complete inspection.